Política de reembolso
Return and Refund Policy
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY.
Can I return my order?
Yes, you can request a return within 15 days of receipt. However, returns are only accepted for defective or incorrect items.
In this case, the order must meet the following conditions:
• The order still contains all original parts, components, and packaging in its original condition.
• The product shows normal handling; damage caused by misuse or careless handling is excluded.
• Products requiring hygiene must be properly cleaned before being returned.
• Any defect must be reported immediately upon receipt of the product.
• Return shipping costs are the responsibility of the customer.
• Returns are processed within 7 business days after receiving the item and verifying that all conditions are met.
We reserve the right to refuse returned items if they show signs of use or damage not caused by us.
Sizing Issues
If an item does not fit as expected, we do not offer free returns or prepaid return labels.
Instead, we offer a discounted replacement option, allowing customers to keep the original item and receive the correct size at a reduced cost.
How can I return my order?
If your order meets the conditions above, please follow these steps:
• Email us at: info.tenthst10@gmail.com
Include the following information:
• Order number
• Reason for return
• Photo of the product (if defective or damaged)
• Full name
• Shipping address
We will review your request and provide the correct return address if approved.
Do not send any items back without prior confirmation and a return label provided by us. Any returns sent without authorization will not be accepted.
Customers are responsible for all return shipping costs.
Cancellation Conditions
The cancellation period is 14 days from the day the order is received.
However, due to our automated fulfillment process, orders are processed quickly and cannot be cancelled once they have been shipped.
Shipments in Transit
If your order is already in transit, cancellation is not possible.
Please wait until delivery and contact us for further assistance if needed.
Refunds
Refunds are only issued for approved returns involving defective or incorrect items, and only after the item has been received and inspected.
• Shipping costs are non-refundable
• Refunds will be issued using the original payment method
IMPORTANT
All approved returns must be sent to our central warehouse.